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Remora vs Gorgias

Should I use Remora or Gorgias for my Shopify store's customer support?

Choose Remora for Shopify order-aware drafts you review, a recurring free credit allowance and flat pricing every 30 days. Choose Gorgias for automatic AI resolutions, social and voice/SMS channels, and a much larger integration catalogue. Both provide Shopify order actions and helpdesk features. Remora is new, with no Shopify App Store reviews; Gorgias has 705. Remora's homepage describes optional auto-send, while its listing says replies require approval. Gorgias charges for helpdesk tickets and AI resolutions, with published AI rates that differ between its plan table and FAQ. — as of October 2026

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Compare plans and features

Prices and limits are as of October 2026. “Not stated” means the cited pages do not give that detail.

Vendor-stated facts, checked row by row. On phones, each feature stacks with both tools.
FeatureRemoraGorgias
Free plan and trialChecked Vendor sourcesFree: $0 every 30 days with 50 AI credits, unlimited tickets and unlimited agents. A separate trial is not stated.as of A 7-day trial includes all features and requires no payment information. An ongoing free plan is not stated.as of
Paid prices and billingChecked Vendor sourcesUSD, billed through Shopify every 30 days: Starter $29 with 500 AI credits; Pro starts at $79 with 3,000. No per-ticket or per-resolution fees. The homepage describes Pro tiers up to 50,000 credits. The Shopify listing also advertises $290/year for Starter and $790/year for Pro; the vendor pricing page displays 30-day plans.as of USD per account/month for Helpdesk only: Starter $10, Basic $60, Pro $360, Advanced $900. Helpdesk + AI Agent monthly totals: $40, $90, $550 and $1,430 respectively. Prepaid annual monthly equivalents: Basic $50 Helpdesk/$77 bundle, Pro $300/$471, Advanced $750/$1,227. Starter is monthly-only; Enterprise is custom.as of
AI costs and usage limitsChecked Vendor sourcesOne credit is used when a new AI draft reply or revision is successfully saved. Classification, summaries, sentiment and order lookups use no credits; failed attempts and replays of a saved draft use no additional credit. AI drafting pauses at the credit limit, manual replies continue, and there are no automatic paid overages.as of Starter/Basic/Pro/Advanced bundles include 30/30/190/530 automated interactions. The plan table lists $1/$0.90/$0.90/$0.85 per interaction; the FAQ instead says $1 monthly/$0.90 annual, and pricing metadata lists $1.50 overage. An AI-resolved ticket also uses a helpdesk ticket. A human reply within 72 hours leaves only the helpdesk charge.as of
Ticket allowances and overagesChecked Vendor sourcesUnlimited tickets on all listed plans. Ticket volume does not add charges; AI drafts have a separate credit allowance.as of Starter includes 50 tickets/month, Basic 300, Pro 2,000 and Advanced 5,000. Overage: $0.40/ticket on Starter, $40/100 tickets on Basic, $36/100 on Pro and Advanced. A human, Rule or AI reply can make a ticket billable; later activity or merged tickets can retain additional usage charges.as of
AI behaviour and human reviewChecked Vendor sourcesDraft-first by default, with confidence scores and editing before sending. The homepage describes optional auto-send for trusted replies; the Shopify listing says nothing sends without approval.as of AI Agent resolves conversations automatically using connected knowledge and Shopify data. Staff configure actions, exclusion and handover topics, inspect AI reasoning and give feedback. Uncertain or excluded requests can pass to people.as of
ChannelsChecked Vendor sourcesThe homepage describes email, chat and contact forms. The Shopify listing names email and contact forms. Social, voice and SMS support: not stated in these sources.as of Email, chat, contact forms, WhatsApp, Instagram and Facebook. Voice and SMS are paid add-ons; pricing introduces them for any plan, but its comparison table marks them unavailable on Starter.as of
Shopify context and order actionsChecked Vendor sourcesOrder lookup, tracking and customer history alongside support tickets. Staff can process refunds, cancellations and discount codes from the inbox. Automatic AI execution of these order actions: not stated in these sources.as of Native order, product and customer context; staff can refund, cancel and edit orders inside tickets once Shopify is connected. AI Agent can take configurable cancellation, return and shipping-address actions with conditions and handover; the pricing table lists AI Agent actions (cancel, discount, apply) on Basic and higher, not Starter.as of
Helpdesk featuresChecked Vendor sourcesFree includes custom rules and automations, CSAT surveys, analytics and a knowledge base. The listing also names macros, team assignments, internal notes and collision detection.as of Rules, macros, team routing, CSAT satisfaction reporting, support-performance analytics and a help center. AI can use help-center content, documents and guidance. Revenue attribution needs Pro or Advanced; Starter and Basic exclude it.as of
SeatsChecked Vendor sourcesUnlimited agents, including on Free. Paid plans retain the Free features.as of Pricing table: Starter 3 seats; Basic, Pro and Advanced 500 each. The Shopify listing instead calls Basic's agents unlimited, while listing 500 for Pro and Advanced. Helpdesk pricing is based on ticket volume rather than a per-agent fee.as of
Integrations beyond ShopifyChecked Vendor sourcesEmail integration is listed. A catalogue of other business-app integrations is not stated in these sources.as of A much larger published app catalogue: pricing's table says 150+ integrations, its metadata says 254 and the homepage says 300+. Named integrations include Recharge, Klaviyo and Yotpo; custom HTTP integrations are also listed.as of
Platforms other than ShopifyChecked Vendor sourcesShopify is the stated store platform. Support for other commerce platforms is not stated in these sources.as of Helpdesk supports Shopify/Shopify Plus and WooCommerce across listed plans, BigCommerce from Basic and Magento from Pro. AI Agent help requires a connected Shopify store.as of
Security and privacy statementsChecked Vendor sourcesThe Shopify listing discloses access to customer and store-owner data and permission to edit customers, orders and discounts. It links a privacy policy. Security certifications, encryption details and AI-training data terms are not stated on the cited home, pricing or listing pages.as of Gorgias states SOC 2 Type II certification, encrypted backups and HTTPS/TLS connections. Its AI privacy FAQ states GDPR/CPRA compliance and says accessed data does not train external providers' LLMs. It also says its AI learns from other brands' interactions with safeguards and deletes personal or brand-identifying information after the query.as of
SetupChecked Vendor sourcesThe homepage describes Shopify OAuth, email forwarding and a short policy review. A managed sending domain lets merchants start without DNS setup.as of Connect Shopify and support channels, add knowledge, configure skills, actions and handover, then enable AI Agent on selected channels. AI Agent setup requires an active AI subscription and Lead, Admin or Account Owner permissions.as of
Public reviewsChecked Vendor sourcesNew app: the Shopify App Store listing has no reviews.as of The Shopify App Store listing shows 705 reviews and a 4.3/5 rating.as of

Choose Remora if

Choose Gorgias if

Questions before you choose

How do Remora credits differ from Gorgias AI resolutions?

Remora counts a successfully saved new AI draft or revision, whether staff later edit or send it. Gorgias charges for automated interactions and can also count the resolved conversation as a helpdesk ticket. See AI costs and usage limits. — as of October 2026

Can both tools refund or cancel Shopify orders?

Remora lists refunds, cancellations and discount codes from its inbox. Gorgias staff can refund, cancel and edit orders inside tickets once Shopify is connected, and its pricing table lists AI Agent order actions on Basic and higher. See Shopify context and order actions. — as of October 2026

Which tool has more channels, integrations and public reviews?

Gorgias lists social channels, voice/SMS add-ons and hundreds of integrations. Its Shopify listing has 705 reviews; Remora's has none. Remora's stated channels are email, contact forms and, on its homepage, chat. See Channels, Integrations beyond Shopify and Public reviews. — as of October 2026

Sources

Facts come from vendor pricing, product and help pages. Tool pages keep separate check dates.

Related tools and guides

Remora features and pricing · Gorgias features and pricing · AI tools for online stores · Best AI customer support tools for online stores