Suite Team
USD 55 / month — as of October 2026
Per agent, billed yearly; five automated resolutions/agent/month, subject to annual cap. — as of October 2026
Vendor-stated tool facts
Zendesk
What does Zendesk do, and what does it cost?
Zendesk helps support teams manage tickets, messaging, and AI agents. AI usage is charged by automated resolution alongside the support subscription, with committed and pay-as-you-go options. It depends on your use case: compare the stated features below with your task. Starting price: USD 1.5 / resolution (Committed automated resolutions) — as of October 2026.
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Stated features
As stated on the vendor's website, as of October 2026.
- AI support agents — as of October 2026
- Knowledge base — as of October 2026
- Messaging and live chat — as of October 2026
- Omnichannel routing — as of October 2026
- Action Builder — as of October 2026
Plans and pricing
Prices as stated on Zendesk website, checked .
Free plan: No — as of October 2026.
Committed automated resolutions
USD 1.5 / resolution — as of October 2026
Per additional committed AI resolution; subscription charged separately. — as of October 2026
Pay-as-you-go automated resolutions
USD 2 / resolution — as of October 2026
Per additional AI resolution without a volume commitment; subscription charged separately. — as of October 2026