Vendor-stated tool facts

Intercom

What does Intercom do, and what does it cost?

Intercom helps support teams manage conversations through a shared inbox and the Fin AI Agent. Fin answers questions, takes actions in connected systems, and hands conversations to people. It depends on your use case: compare the stated features below with your task. Starting price: USD 0.99 / outcome (Fin AI Agent) — as of October 2026.

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Stated features

As stated on the vendor's website, as of October 2026.

  • Fin AI Agent — as of October 2026
  • Shared inbox and help center — as of October 2026
  • External-system actions — as of October 2026
  • Human handoff — as of October 2026
  • Fin for ecommerce support — as of October 2026

Plans and pricing

Prices as stated on Intercom website, checked .

Free plan: No — as of October 2026.

Essential

USD 29 / month — as of October 2026

Per seat, billed yearly; Fin usage charged separately. — as of October 2026

Fin AI Agent

USD 0.99 / outcome — as of October 2026

Per outcome, one charge/conversation; helpdesk seats extra. Standalone use requires a monthly minimum, such as 50 outcomes. — as of October 2026

Sources

Visit Intercom

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