Growth
USD 19 / month — as of October 2026
Per agent, billed yearly; first 500 AI Agent sessions included once, without a monthly reset. — as of October 2026
Vendor-stated tool facts
Freshdesk
What does Freshdesk do, and what does it cost?
Freshdesk helps support teams manage tickets and use Freddy AI Agent to answer customers. The Growth plan focuses on AI-assisted email service, with Copilot available separately on supported plans. It depends on your use case: compare the stated features below with your task. Starting price: USD 19 / month (Growth) — as of October 2026.
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Stated features
As stated on the vendor's website, as of October 2026.
- Ticketing and shared inbox — as of October 2026
- Freddy AI Agent — as of October 2026
- Knowledge base and customer portal — as of October 2026
- Analytics and reporting — as of October 2026
- Freddy AI Copilot add-on on supported plans — as of October 2026
Plans and pricing
Prices as stated on Freshdesk website, checked .
Free plan: No — as of October 2026.
Pro
USD 55 / month — as of October 2026
Per agent, billed yearly. Freddy AI Copilot costs an additional $29/agent/month. — as of October 2026
Additional AI Agent sessions
USD 49 / 100 sessions — as of October 2026
Usage pack; paid helpdesk subscription charged separately. — as of October 2026