{"slug":"remora","name":"Remora","url":"https://app.remora.cx/","groups":["ai-ecommerce"],"summary":"Remora drafts Shopify support replies for staff review using order status, tracking, customer history and store policies. Its inbox includes refunds, cancellations and discount codes, with AI credits and billing through Shopify every 30 days.","metaDescription":"Review Remora's Shopify support drafts, order actions and free plan, with AI credit allowances and prices billed every 30 days.","aliases":[],"statedFeatures":["AI classification, summaries and reviewable drafts with Shopify order context","Order lookup, refunds, cancellations and discount codes from the inbox","Unlimited tickets and agents on the Free plan","Custom rules, macros, CSAT surveys, analytics and a knowledge base","Homepage describes email, chat and contact forms; Shopify listing names email and contact forms","Draft-first by default; homepage describes optional auto-send, while the Shopify listing says replies require approval","New app with no Shopify App Store reviews"],"featureCheckedAt":"2026-10-23","freePlan":true,"freeAccess":"ongoing","freeAccessNote":"50 AI credits every 30 days.","freeAccessSource":"https://app.remora.cx/pricing","trial":null,"pricing":[{"plan":"Free","price":0,"currency":"USD","period":"30 days","notes":"50 AI credits per 30 days. Unlimited tickets and agents. One credit per successfully saved new AI draft or revision. Classification, summaries, sentiment and order lookups use no credits. Failed attempts and replays of saved drafts use no additional credit.","billingInterval":"every 30 days","source":"https://app.remora.cx/pricing","unit":null,"commitment":null,"sourceUrls":["https://app.remora.cx/pricing"],"checkedAt":"2026-11-02","annualTotal":null},{"plan":"Starter","price":29,"currency":"USD","period":"30 days","notes":"500 AI credits per 30 days. Everything in Free plus email support. Billed through Shopify; no per-ticket or per-resolution fees. AI drafting pauses when credits run out; manual replies continue, with no automatic paid overages.","billingInterval":"every 30 days","source":"https://app.remora.cx/pricing","unit":null,"commitment":null,"sourceUrls":["https://app.remora.cx/pricing"],"checkedAt":"2026-11-02","annualTotal":null},{"plan":"Pro","price":79,"currency":"USD","period":"30 days","notes":"3,000 AI credits per 30 days at the displayed entry tier, plus priority support. The homepage lists Pro tiers up to 50,000 credits. Billed through Shopify; no per-ticket or per-resolution fees. AI drafting pauses at the credit limit; no automatic paid overages.","billingInterval":"every 30 days","source":"https://app.remora.cx/pricing","unit":null,"commitment":null,"sourceUrls":["https://app.remora.cx/pricing"],"checkedAt":"2026-11-02","annualTotal":null}],"priceCheckedAt":"2026-11-02","sourceUrls":["https://app.remora.cx/","https://app.remora.cx/pricing","https://apps.shopify.com/remora"],"claimed":false,"sponsored":false,"published":"2026-10-23","updated":"2026-11-02","href":"/tools/remora/","logo":"/images/tools/remora/logo.png","jobs":[{"slug":"ai-ecommerce","name":"AI tools for online stores","href":"/ai-ecommerce/"}],"lists":[{"slug":"best-ai-customer-support-tools-for-online-stores","title":"Best AI customer support tools for online stores","href":"/lists/best-ai-customer-support-tools-for-online-stores/","bestFor":"Reviewing Shopify-aware drafts with recurring free AI credits"}],"pricingModel":"Free plan available"}